Frequently Asked Questions

Synthetic Edge builds websites, AI chat agents, and provides technology consulting for small and medium businesses. Based in Northern Colorado, we work with businesses locally and remotely.

Service businesses — contractors, salons, real estate, nonprofits, professional services. Businesses that need a real web presence and want to stop losing leads to unanswered questions.

Yes. We work with businesses across Colorado and remotely anywhere in the US. Northern Colorado is our primary market but not our only one.

Synthetic Edge was founded by Evan Collier, a technology professional with a background in network infrastructure, AI implementation, and consulting. Evan serves on the Advisory Board for Strategic Artificial Intelligence at the University of Colorado Colorado Springs.

Two tracks. A quick site — clean design, up to 5 pages, fast Cloudflare hosting — runs $300–$500 to build and $29/month to host. A full build with discovery, SEO research, wireframing, client experience mapping, and managed hosting starts at $1,500 and runs $99–$199/month depending on the support level you want.

The quick site is for businesses that need a professional web presence fast without a strategy engagement. The full build is for businesses where the website is supposed to be doing something — generating leads, building trust, converting visitors. It includes a full process: discovery, SEO research, wireframing, client experience mapping, design, launch, and a 30-day analytics follow-up.

We build to convert, not just to look good. Every site is designed around lead capture, fast load times, and compatibility with AI tools. We build the sites ourselves — no templates handed off to a third party.

Yes. Managed hosting plans start at $99/month and cover hosting, SSL, uptime monitoring, security updates, a monthly analytics report, and minor content updates. The $199/month plan adds priority support, up to 3 hours of updates per month, and a quarterly SEO and strategy check-in.

Yes. A chat agent trained on your business is available as a $29/month add-on to any hosting plan. It answers questions, captures leads, and hands off to you when someone needs a real conversation. EdgeChat is also available as a standalone platform starting at $49/month.

EdgeChat is our AI chat agent platform. Businesses deploy a customer-facing agent on their website and a private assistant for employees — from a single account, trained on their own documents. Standalone plans start at $49/month. As a website add-on it's $29/month.

You upload your own documents — product guides, FAQs, policies, internal wikis — in PDF, Word, Markdown, plain text, CSV, HTML, or XML format. The agent answers from your content, not from the internet.

Yes. That's one of EdgeChat's core features. Deploy a public widget for customers and a private portal for your team from the same account. Each can have its own knowledge base and AI model.

The agent captures the visitor's contact information and logs it as a contact request in your dashboard. You get notified immediately. The agent never makes up an answer.

Yes. Name, email, and phone number — collected naturally in conversation, stored in your dashboard, and sent to you via email notification.

Yes. When a visitor asks to talk to a person, you get an in-app notification and browser alert in real time. A live agent can take over from the dashboard.

Multiple models from OpenAI and Anthropic — from fast and efficient to the most powerful reasoning models available. You choose which model powers each deployment.

Completely. EdgeChat uses row-level security at the database layer. Your documents, conversations, and leads are isolated from every other account. Your data is never used to train AI models.

Yes. The internal employee portal gives your whole team access to powerful AI through one account. No per-person subscriptions, no individual logins to manage.

Book a free consultation through our website or email us at [email protected]. We'll talk through what you need before anything else.

No. Website hosting plans are month-to-month. EdgeChat subscriptions are also month-to-month — cancel anytime from within your account.

Yes. Every new EdgeChat account includes free trial credits. No credit card required to start.